Cancellation policy
Purchase & Cancellation Policy
We begin processing orders quickly, so please review your order carefully before completing checkout. If you need to make a change, contact us as soon as possible.
Last updated: 5 September 2026
Order Cancellations
Cancellation requests should be made as soon as possible after placing your order.
We pack orders quickly and cannot guarantee that a cancellation or order change will be possible once processing has begun.
If your order has already been packed, lodged with the carrier or otherwise processed for fulfilment, we may be unable to cancel it.
Contact Us Quickly
Email us with your order number and requested change as soon as you notice an issue.
merakilashesnbeauty@hotmail.comAddresses, products & shipping
We will do our best to assist with changes to shipping addresses, products or delivery methods before an order has been processed.
Once an order has been packed or lodged with the carrier, changes may no longer be possible.
SubscriptionsSubscription Cancellations
If you purchase a subscription product, you may cancel future renewals before the next scheduled billing date.
Subscription management options may be available through your customer account or the subscription management link provided to you.
Once a subscription renewal has been successfully processed and entered fulfilment, it may no longer be possible to cancel that individual order.
Pre-Orders & Custom ItemsMade or secured especially for you
Pre-order, personalised and custom products may have different cancellation conditions because stock, production or materials may be committed specifically to your order.
Where a product is marked as non-cancellable or final sale, this applies to change-of-mind cancellations only and does not exclude any rights available to you under Australian Consumer Law.
Refunds
If we approve a cancellation before fulfilment, any applicable refund will be returned to the original payment method.
Bank and payment-provider processing times vary, so the refund may not appear in your account immediately.
Shipping Refunds
If an order is successfully cancelled before shipment, any shipping charges that have not been incurred will generally be refunded.
If shipping or fulfilment costs have already been incurred, those amounts may not be recoverable where permitted by law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
This policy relates primarily to order changes and change-of-mind cancellations. Faulty, damaged, unsafe or incorrectly supplied goods are handled in accordance with our Returns & Refund Policy and applicable consumer law.
Need Help?Contact Meraki
Please include your order number so we can assist as quickly as possible.
merakilashesnbeauty@hotmail.com 0422 642 118