Returns & Refunds Policy

At Meraki Lashes & Beauty, we want you to feel confident shopping with us.

We take pride in our products and carefully prepare every order. However, if something isn't quite right, please reach out. We're always happy to help and work with you to find an appropriate solution.

Change of Mind

Please choose your products carefully before completing your purchase.

We do not offer returns, refunds or exchanges for change of mind, incorrect product selection or simply deciding you no longer want an item.

This does not affect your rights under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as reasonably possible.

We will assess the issue and arrange an appropriate solution in accordance with Australian Consumer Law.

To help us assist you, please provide:

• Your order number

• A brief description of the issue

• Clear photos or videos where relevant

Email: merakilashesnbeauty@hotmail.com

Please contact us before returning an item so we can provide the correct instructions and avoid unnecessary postage costs.

Faulty Product Assessment

In some cases, we may request that a product be returned for inspection or assessment.

The appropriate remedy will depend on the nature of the issue and your rights under Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

Return Shipping Costs

Where a product is confirmed to have a fault covered by Australian Consumer Law, reasonable return postage costs will be reimbursed where required by law.

We recommend contacting us before arranging a return so we can guide you through the process.

Lash Application & Product Performance

Our lash products are designed to provide beautiful results when applied and cared for correctly.

As everyone's application technique, natural lashes, lifestyle and aftercare routine are different, results and wear time may vary.

Please ensure you follow all supplied product instructions, application recommendations and safety guidelines.

Factors that may affect lash performance include application technique, preparation, moisture, oils, environmental conditions, storage and aftercare.

Issues caused by misuse, incorrect application, improper storage or use contrary to product instructions may not be covered by consumer guarantees.

However, this does not affect your statutory rights where a product is faulty or fails to meet consumer guarantees.

Lost, Delayed or Damaged Parcels

We carefully package every Meraki order before dispatch.

If your parcel is delayed, lost or arrives damaged during transit, please contact us so we can investigate the issue with Australia Post or the relevant shipping provider.

We will assist with the appropriate enquiry and arrange any remedy required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For more information about your consumer rights, visit the Australian Competition & Consumer Commission (ACCC).

Need Help?

If you have any questions about your order, our products or this policy, please get in touch.

Email: merakilashesnbeauty@hotmail.com

Instagram: @merakilashesandbeauty

Facebook: Meraki Lashes & Beauty

We're always happy to help and want every Meraki customer to have a positive experience.

Thank you for supporting our small family business!

Love,
Tarsh xx
Founder, Meraki Lashes & Beauty