Refund policy
Returns & Refunds
We want you to feel confident shopping with Meraki. If something isn’t right with your order, please contact us and we’ll work with you to find the appropriate solution.
Changed your mind?
We do not offer returns, refunds or exchanges for change of mind, incorrect product selection or simply deciding you no longer want an item.
Something not right?
If your item arrives damaged, faulty or does not match what you ordered, please contact us as soon as reasonably possible so we can assess the issue.
Making a return request
Email us at merakilashesnbeauty@hotmail.com with your order number, a description of the issue and clear photos or videos where relevant.
Please wait for confirmation and return instructions before sending any item back to us. Unauthorised returns may delay the assessment of your claim.
Faulty Product Claims
We may ask you to return the item so we can inspect and assess the reported issue. The appropriate remedy will depend on the nature and seriousness of the problem and your rights under Australian Consumer Law.
Shipping Costs
Customers may initially be asked to return easily posted items. Where a product is confirmed to have a fault covered by Australian Consumer Law, reasonable return postage costs will be reimbursed where required.
Application & Product Performance
Please follow all product directions, safety instructions and recommended application methods. Results can vary depending on application technique, environment, storage, aftercare and individual use.
Consumer remedies may not apply where a problem has been caused by misuse, incorrect application, improper storage or use contrary to the instructions supplied.
Delivery IssuesLost or Damaged Parcels
If your parcel is delayed, lost or arrives damaged in transit, please contact us. We will assist with the appropriate Australia Post or carrier enquiry and determine the next steps based on the circumstances of your order.
Your RightsAustralian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Need Help?Contact Meraki
Please include your order number so we can assist you as quickly as possible.
merakilashesnbeauty@hotmail.com