Refund policy

📋 Return & Refund Policy | Meraki Lashes & Beauty

At Meraki Lashes & Beauty, we are committed to providing high-quality products. Please review our return and refund policy carefully before making a purchase.

Eligibility for Returns & Refunds

  1. Return requests must be initiated within 3 days of receiving your order. To request a return, please contact us at merakilashesnbeauty@hotmail.com, providing a detailed reason and supporting photos if applicable.

  2. Customers are responsible for return shipping costs. We do not cover shipping fees for returns.

  3. No restocking fee applies.

  4. All items are eligible for returns unless stated otherwise in product descriptions.

  5. Returns are only accepted for defective or damaged items. Change of mind is not a valid reason for a return, refund, or exchange.

Return Process

  1. If your return request is approved, you will receive return instructions via email.
  2. Unapproved returns will not be accepted. Please ensure you contact us before returning any items.

Inspection & Replacement

  1. Upon receiving your return, our team will inspect the item to confirm the defect.
  2. If the defect is verified, we will send a replacement at no additional cost.
  3. Items lost or damaged in transit by shipping carriers are not refundable. However, we will assist you in filing a claim with the carrier for possible compensation.

Limitations & Liability

  1. All products are intended for professional use only. Meraki Lashes & Beauty is not responsible for misuse or improper application of any products.
  2. No warranty is provided on any products sold. We do not offer guarantees on product performance as individual results may vary.

Contact Information

For any return requests or inquiries, please email us at merakilashesnbeauty@hotmail.com with your order details.

This policy is in accordance with Australian Consumer Law, ensuring fairness and transparency for all customers.

Thank you for choosing Meraki Lashes & Beauty! 💕