Privacy Policy

Your privacy matters to us. This policy explains how Meraki Lashes & Beauty collects, uses, stores and shares personal information when you browse our website, place an order, contact us or interact with our services.

Last updated: 5 September 2026

Who we are

Meraki Lashes & Beauty operates an online beauty and lash supply business based on the Sunshine Coast, Queensland, Australia.

This Privacy Policy applies to information collected through our website, online store, customer communications and related business services.

Personal information you provide

When you place an order, create an account, contact us or otherwise interact with Meraki, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Products purchased or viewed
• Customer service communications
• Marketing preferences

Payment information is processed through our payment providers. We do not generally receive or store your complete payment card details.

Running Meraki

We may use personal information to:

• Process and fulfil your orders
• Arrange shipping and Click & Collect
• Send order confirmations and tracking information
• Process payments, refunds or other transactions
• Respond to customer service enquiries
• Detect and prevent fraud or misuse
• Improve our website, products and customer experience
• Send marketing communications where permitted
• Measure advertising and marketing performance
• Comply with legal, tax and regulatory obligations

Who we may share information with

We may provide personal information to trusted third-party service providers where reasonably necessary to operate our business.

This may include providers involved in:

• E-commerce hosting and website services, including Shopify
• Payment processing
• Australia Post and other shipping or fulfilment services
• Email and SMS marketing
• Website analytics
• Advertising platforms
• Fraud prevention and security
• Customer reviews and customer service tools
• Accounting, legal or professional services

These providers may process personal information on our behalf or in accordance with their own privacy policies.

Shopify

Our online store is powered by Shopify. Shopify processes certain customer and transaction information to provide the e-commerce services required to operate our website and process purchases.

Shopify and its related service providers may process personal information in countries outside Australia in accordance with their privacy and data protection practices.

Personalised marketing

We may use information about your interactions with our website and purchases to understand our customers, measure campaign performance and show advertising that may be more relevant to you.

This may involve services such as Google, Meta and other advertising or analytics providers.

You can unsubscribe from Meraki marketing emails at any time by using the unsubscribe link included in the email.

Information may be processed internationally

Some of the technology and service providers we use operate internationally. As a result, personal information may be transferred to, stored in or processed in countries outside Australia.

Where applicable, these providers are responsible for handling information in accordance with their own privacy obligations and contractual requirements.

How long we keep information

We retain personal information for as long as reasonably necessary to operate our business, fulfil orders, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations.

Information may be deleted, anonymised or securely retained when it is no longer required, subject to applicable legal obligations.

Protecting your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your privacy rights

Depending on where you live and the privacy laws that apply to you, you may have rights regarding your personal information.

These may include the right to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information where legally available
• A copy of certain information
• Withdrawal of consent for certain processing
• Opt-out of certain marketing or targeted advertising activities

These rights may vary depending on your location and may be subject to legal exceptions.

Our website is not directed to children

Our website and products are intended for customers who are legally able to make purchases. We do not knowingly seek to collect personal information from children through our online store.

When information may be disclosed

We may disclose personal information where required or permitted by law, including in response to lawful requests from courts, regulators, law enforcement authorities or government agencies.

Information may also be disclosed where reasonably necessary to protect Meraki, our customers, our rights or the security of our services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.

The latest version will be published on this page with the updated date.

Contact Meraki

If you have a privacy question, would like to request access or correction of your personal information, or wish to make a privacy-related complaint, please contact us.

Meraki Lashes & Beauty
Bli Bli, Sunshine Coast, QLD 4560
Australia