Available payment methods are displayed securely at checkout and may include major debit and credit cards and selected buy-now-pay-later options.

Please contact us as soon as possible if you need to make a change. We pack orders quickly, so we cannot guarantee changes or cancellations once processing has begun.

Once an order has been packed or lodged for delivery, changes may no longer be possible.

Email us as soon as you notice the error. If your parcel has not yet been lodged, we will do our best to update the address.

Once the parcel is with Australia Post, we may no longer be able to amend or redirect it.

Unless specifically stated otherwise, only one discount code can be applied to an order and promotional offers cannot be combined.

Every Meraki order is packed from our Bli Bli studio on the Sunshine Coast, Queensland.

We lodge parcels with Australia Post Monday to Friday, excluding public holidays.

Orders placed during our studio hours are generally packed and lodged the same business day wherever possible.

Orders placed later in the day, during busy periods or outside studio hours may be lodged the following business day.

Australia Post delivery estimates vary by destination.

As a general guide, Standard Parcel Post is usually around 2–4 business days within Queensland and 3–6 business days interstate.

Express Post is generally around 1–2+ business days within Queensland and 1–3+ business days interstate.

No. Express refers to the Australia Post delivery service selected after your order has been dispatched.

Orders are still packed within our normal studio processing hours.

They can. Regional, rural and remote locations may require additional transit time, including when Express Post is selected.

Yes. Meraki ships to New Zealand and selected international destinations. Available shipping options and rates will display at checkout.

International delivery times can vary depending on destination, customs processing and local delivery networks.

Once your parcel has been lodged, tracking information will be sent to the email address used at checkout.

If your tracking appears significantly outside the expected delivery timeframe, please contact us with your order number.

We can assist with the appropriate Australia Post enquiry or claim process where required.

Local Click & Collect is available from our Bli Bli location on the Sunshine Coast.

Once your order is ready, you will receive a Ready for Collection email containing your collection instructions and unique security code.

Once that confirmation has been sent, you can collect from our secure pickup box at a time that suits you.

Please wait until you receive your Ready for Collection confirmation. Your order will not be available in the pickup box before this email is sent.

Please allow up to 24 business hours for standard Click & Collect orders to be prepared.

Where available, you may select After Hours / Weekend Packing at checkout for $49.95.

This applies to orders requiring packing outside our normal studio hours, including weekends and public holidays.

Monday–Thursday: 8am–4pm
Friday: 8am–1pm
Weekends & public holidays: Closed

Click & Collect orders should be collected within 30 days of being marked Ready for Collection.

If you are unable to collect within that period, please contact us so we can discuss your order.

We do not generally offer returns, refunds or exchanges simply because you changed your mind or selected the wrong product.

Your rights under Australian Consumer Law continue to apply where a product is faulty or otherwise does not meet applicable consumer guarantees.

Please email us with your order number, a description of the issue and clear photos or videos where relevant.

We will review the issue and advise you of the next steps.

We may ask for the product to be returned so the reported issue can be inspected and assessed.

If the product is confirmed to have a fault covered by Australian Consumer Law, reasonable return postage will be handled as required.

If you are completely new to DIY lashes and want the quickest application, we recommend our Press On Lashes.

If you prefer more control over application and longer wear, our Bond & Seal system may suit you better.

Press On: the adhesive is already applied to the lash band, making application quick and beginner-friendly.

Bond & Seal: you apply the bond yourself before attaching the clusters, giving you more flexibility and control.

Wear time varies depending on application, lash preparation, environment and aftercare.

Press Ons typically offer several days of wear, while Bond & Seal may provide longer wear when applied and cared for correctly.

Yes. Once properly applied and cured, our DIY systems are designed for everyday wear.

Avoid water, steam and excessive moisture during the initial curing period and follow the aftercare instructions supplied with your system.

Bond & Seal clusters may be reusable when removed carefully and cleaned appropriately.

Press On clusters contain pre-applied adhesive and are designed primarily for single application.

Yes. We recommend using the appropriate Meraki remover rather than pulling or picking at the clusters.

Correct removal helps protect your natural lashes.

No. Meraki carries both professional lash supplies and DIY lash products.

Products intended specifically for trained beauty professionals are identified within the individual product information.

Selected professional products are available with bulk-buy pricing. Where available, current quantity discounts will appear on the product page.

Yes. Meraki can assist educators and academies with professional products and training kit supply.

Contact us to discuss your course requirements and student quantities.

Always follow the storage directions listed on the individual adhesive. Adhesive performance can be affected by temperature, humidity, storage conditions and how long the bottle has been open.