Frequently Asked Questions (FAQ)
โ Frequently Asked Questions (FAQ) | Meraki Lashes & Beauty
๐ Ordering & Payments
What payment methods do you accept?
We accept the following secure payment options:
- ๐ณ Visa, Mastercard, American Express
- ๐ ฟ๏ธ PayPal
- ๐ ฐ๏ธ Afterpay (Shop now, pay later in 4 interest-free installments)
- ๐ต ZipPay (Flexible interest-free payments)
- ๐ Humm (Buy now, pay later with flexible plans)
Can I modify or cancel my order after placing it?
- Orders can only be canceled within 1 hour of purchase. After this timeframe, orders are processed and cannot be changed.
Do you offer gift cards?
Yes! We offer digital gift cards in various amounts.
๐ Shipping & Delivery
What are your shipping options and timeframes?
- Standard Domestic: 2-5 business days
- Express Domestic: 1-2 business days
- Standard International: 5-9 business days
- Express International: 3-6 business days
How do I track my order?
You will receive a tracking number via email once your order has been shipped.
Do you offer free shipping?
Yes! Orders over $199 qualify for free standard shipping.
๐ Returns & Refunds
What is your return policy?
We accept returns within 3 days for defective or damaged items. Change-of-mind returns are not accepted.
How do I request a return?
Email us at merakilashesnbeauty@hotmail.com with your order number and photos of the issue.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs.
๐ Local Pickup (Click & Collect)
Do you offer local pickup?
Yes! Orders can be picked up from Bli Bli, Sunshine Coast.
- Pickup hours: Mon-Thu (8 AM - 4 PM) | Fri (8 AM - 2 PM)
- A unique access code for our 24/7 collection box will be emailed once your order is ready.
How long do I have to collect my order?
Orders should be collected within 48 hours. Uncollected orders after 5 days may be restocked without a refund.
๐ Discounts & Loyalty Program
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive 10% off your first order.
Can I use multiple discount codes at checkout?
No, only one discount code can be applied per order.
๐ฆ Product & Usage
Are your lash products safe for sensitive eyes?
Yes! Our products are formulated for professional use and are safe for sensitive eyes.
How do I properly care for my lash extensions?
Avoid oil-based products, use a lash cleanser, and avoid rubbing your eyes.
๐ Customer Support
How can I contact you?
๐ง Email: merakilashesnbeauty@hotmail.com
๐ Phone: 0422 642 118
๐ฌ Socials: Instagram | Facebook | TikTok
What are your customer service hours?
We respond to inquiries Monday - Friday, 9 AM - 4 PM AEST.
If you have any other questions, feel free to reach out to usโweโre happy to help! ๐
