Shipping policy

Meraki Lashes & Beauty

Shipping Policy

All Meraki orders are packed from our Bli Bli studio on the Sunshine Coast, Queensland and lodged with Australia Post.

Last updated: 5 September 2026

Order Processing

Dispatch from the Sunshine Coast

We process and pack orders Monday to Friday, excluding public holidays.

Orders placed during our studio hours are generally packed and lodged with Australia Post the same business day wherever possible.

Orders placed later in the day, during busy promotional periods or outside our studio hours may be lodged the following business day.

Monday – Thursday 8am – 4pm
Friday 8am – 1pm
Weekends & Public Holidays Closed
Australia

Standard Shipping

Australia Post Parcel Post delivery estimates are generally:

2–4 business days
within Queensland

3–6 business days
interstate

Australia

Express Shipping

Australia Post Express Post delivery estimates are generally:

1–2+ business days
within Queensland

1–3+ business days
interstate

Next-business-day delivery is only available between eligible postcodes within the Australia Post Express Post network.

International

Standard Shipping

Australia Post International Standard is generally estimated at 5–10 business days between major metro areas.

Actual delivery times vary by destination and may be longer for rural or regional areas.

International

Express Shipping

Australia Post International Express is generally estimated at 3–6 business days between major metro areas.

Customs clearance and local delivery conditions may add additional time.

Regional & Rural Deliveries

Delivery times can vary by location

Australia Post delivery estimates are guides only and are based on the origin and destination of the parcel.

Regional, rural and remote destinations may require additional transit time, including when Express Post is selected.

Tracking

Once your order has been dispatched

Once your parcel has been lodged with Australia Post, tracking information will be sent to the email address provided at checkout.

Please ensure your shipping address and contact details are correct before completing your order.

If you notice an error, contact us as soon as possible. Once a parcel has been lodged, we may not be able to change or redirect the delivery address.

Delays, Loss & Damage

If something goes wrong in transit

Once a parcel is with Australia Post, delivery is subject to their network, tracking and delivery conditions.

If your parcel appears significantly delayed, lost or damaged in transit, please contact us and we will assist with the appropriate Australia Post enquiry or claim process where applicable.

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

International Orders

Customs & import requirements

International delivery estimates do not include customs processing times.

Customers are responsible for any import duties, taxes, customs fees or other charges imposed by the destination country unless otherwise stated.

Delays caused by customs, local authorities or destination-country requirements are outside Meraki's direct control.

Sale & Launch Periods

Busy periods

During major promotions, launches or periods of unusually high order volume, processing times may be slightly longer than usual.

We always aim to pack and lodge orders as quickly as possible and appreciate your patience during these periods.

Shipping Enquiries

Need help with an order?

Please include your order number when contacting us so we can assist you quickly.

merakilashesnbeauty@hotmail.com
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