All About Eyelash Extension Consultations: Why They Matter & What to Cover

Eyelash Extension Consultation: 5–10 Minute Checklist for Perfect Mapping, Safe Application & Long-Lasting Retention

Whether you’re a new lash artist or a seasoned pro, a thorough eyelash extension consultation is non-negotiable. In 5–10 minutes you can clarify lash goals, assess eye shape and natural lashes, identify sensitivities, set expectations for retention, and tailor the lash map, curl and length to your client. Here’s exactly what to cover.

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Why a Lash Consultation Matters

• Define lash goals & style (natural, wispy, cat eye, doll eye).
• Assess eye shape & lid type (round, almond, hooded, monolid, downturned) and natural lash health.
• Screen for allergies/sensitivities and past reactions to adhesive, pads, tapes or removers.
• Set realistic expectations for fullness, styling and infill frequency (usually every 2–3 weeks).
• Prevent problems early (contraindications, lifestyle factors, aftercare plan).
• Build trust with clear education on what affects retention and lash safety.

Client Intake: Questions to Ask

• History: Have you had eyelash extensions before? Any issues with retention or irritation?
• Allergies & sensitivities: Adhesives, latex, gel pads, tape, skincare, pollen?
• Eyes & vision: Contact lenses, dry eyes, blepharitis, recent procedures?
• Style preferences: Natural vs dramatic, texture (wispy/strip-style), top line (soft vs defined).
• Lifestyle: Gym, sauna, hot yoga, swimming, frequent makeup/oil cleansers?
• Maintenance: How often can you come for infills? Sleep position (back/side/face down)?
• Occasions & timing: Events, holidays, photos—by when do you need your set?

Artist Assessment: What to Observe

• Eye shape & bone structure: brow angle, orbital bone, asymmetry.
• Natural lashes: density, length, diameter, health, growth direction.
• Contraindications: active infection, lash damage, severe allergies (consider patch test or deferral).

What to Explain (Educate & Set Expectations)

• Recommended map & why: style suited to their eye shape and goals.
• Type of set: Classic, Hybrid, Volume, Wispy, Premade fans—what you’ll use and why.
• Curl, length & thickness: safe weight for the natural lash to protect health and retention.
• Appointment time: prep, application and aftercare talk.
• Aftercare & maintenance: cleanse daily with lash-safe cleanser, brush lightly, avoid heavy oils, infills every 2–3 weeks.
• Policies: infill requirements, lash cycle shedding basics, pricing and cancellation.
• Risks: rare sensitivities and what to do if irritation occurs.

Use a Lash Consultation Form (Best Practice)

A printed or digital lash consultation form ensures you capture medical history, consent, photos and preferences. Include a client signature for policies/aftercare and a section for patch test acceptance or refusal.

Extra Touches to Stand Out

• Offer a patch test for sensitive clients or special events.
• Show a lash map or inspo photo and confirm the top line and texture.
• Photograph before/after for records and symmetry checks.
• Note growth patterns to refine mapping at future infills.

Quick Consultation Script (Client-Friendly)

“Tell me your ideal look—natural, wispy or more glam? Any past sensitivities to adhesive or pads? You’ll get the best retention with daily cleansing and infills every 2–3 weeks. Based on your eye shape and lashes, I recommend [style + curl/length] so it lifts without weighing the ends.”

Final Thought

Lash consultations aren’t just for first-timers—they’re how you refresh goals, personalise styling and protect retention at every visit. Five focused minutes now = happier eyes, healthier natural lashes and a loyal client for life. 💖