❓ Frequently Asked Questions (FAQ) | Meraki Lashes & Beauty

Got questions babe? 💕 We’ve answered the most common ones below so you can shop with confidence.

🛍 Ordering & Payments

What payment methods do you accept?

We accept the following secure payment options:

• 💳 Visa, Mastercard, American Express
• 🅿️ PayPal
• 🅰️ Afterpay – Shop now, pay later (4x payments)
• 🔵 ZipPay – Flexible interest-free payments
• 🟠 Humm – Buy now, pay later with flexible plans

Can I modify or cancel my order?

Orders can only be cancelled within 1 hour of purchase. After this timeframe, orders are processed and cannot be changed.

Do you offer gift cards?

Yes! 🎁 We offer digital gift cards in various amounts.

🚚 Shipping & Delivery

Do you ship worldwide?

Yes! 🌍 We ship across Australia & internationally.

What are your shipping options and timeframes?

• 🇦🇺 Standard Domestic: 2–5 business days
• 🇦🇺 Express Domestic: 1–2 business days
• 🌍 Standard International: 5–9 business days
• 🌍 Express International: 3–6 business days

How do I track my order?

You’ll receive a tracking number via email once your order has been shipped.

Do you offer free shipping?

Yes! Orders over $199 AUD qualify for free standard shipping.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 3 days for defective or damaged items. Change-of-mind returns are not accepted.

How do I request a return?

Email us at merakilashesnbeauty@hotmail.com with your order number + photos.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs.

📍 Local Pickup (Click & Collect)

Do you offer local pickup?

Yes! Orders can be collected from Bli Bli, Sunshine Coast.

Pickup Hours: Mon–Thu (8 AM – 4 PM) | Fri (8 AM – 2 PM)

A unique access code for our 24/7 collection box will be emailed when your order is ready.

How long do I have to collect my order?

Please collect within 48 hours. Orders uncollected after 5 days may be restocked without refund.

🎁 Discounts & Loyalty Program

Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive 10% off your first order 💌

Can I use multiple discount codes?

No, only one discount code can be applied per order.

Do you have a loyalty program?

Yes babe! Join our Club Meraki Rewards for points, perks & exclusive offers 💖

📦 Product & Usage

Are your lash products safe for sensitive eyes?

Yes! All our products are tested for professional use & suitable for sensitive eyes.

How do I care for lash extensions?

✨ Use a lash cleanser
✨ Avoid oil-based products
✨ Don’t rub or pull lashes

Are your products cruelty-free & vegan?

Yes! 🐰 All Meraki products are vegan & cruelty-free.

💼 Wholesale & Educators

Do you offer wholesale pricing?

Yes! We offer wholesale & bulk pricing for salons, trainers & academies. Learn more here.

Do you have an educator program?

Yes 🎓! Lash & beauty trainers can join our Educator Program for up to 25% off + student perks.

📞 Customer Support

How can I contact you?

📧 Email: merakilashesnbeauty@hotmail.com
📞 Phone: 0422 642 118
💬 Socials: Instagram | Facebook | TikTok

What are your customer service hours?

We respond Mon–Fri, 9 AM – 4 PM AEST.

Still got Qs babe? 💕 Contact us anytime — we’re here to help!