❓ Frequently Asked Questions (FAQ) | Meraki Lashes & Beauty

Got questions babe? 💕 We’ve answered the most common ones below so you can shop for your lash extension supplies with confidence.

🛍 Ordering & Payments

What payment methods do you accept?

We make it easy to shop for eyelash extension supplies in Australia with a wide range of secure payment options:

• 💳 Visa, Mastercard, American Express – the most common card options for lash artists & salons
• 🅿️ PayPal – safe and secure, with buyer protection
• 🅰️ Afterpay – shop lash products now, pay later in 4 easy payments
• 🔵 ZipPay – flexible, interest-free repayments on lash tools & products
• 🟠 Humm – buy now, pay later with longer, more flexible plans

We know every lash artist works differently, so we’ve made payment as flexible as possible when ordering lash extension trays, adhesives, tweezers, removers, and all your salon essentials.

Can I modify or cancel my order?

Orders can only be cancelled within 1 hour of purchase. After this timeframe, our lash team begins packing your order for speedy delivery and it cannot be changed. Please double-check your lash tray sizes, curl types, and adhesives before checking out.

Do you offer gift cards?

Yes! 🎁 Our digital gift cards are the perfect present for lash artists, beauty students, or anyone who loves high-quality eyelash extension supplies. Available in multiple amounts, they can be redeemed site-wide.

🚚 Shipping & Delivery

Do you ship worldwide?

Yes! 🌍 Meraki Lashes & Beauty proudly ships lash extension supplies across Australia and internationally. Whether you’re in Sydney, Melbourne, Brisbane, Perth, or overseas, we’ll get your lash products to you quickly and safely.

What are your shipping options and timeframes?

• 🇦🇺 Standard Domestic: 2–5 business days
• 🇦🇺 Express Domestic: 1–2 business days
• 🌍 Standard International: 5–9 business days
• 🌍 Express International: 3–6 business days

We use trusted carriers so your lash adhesives, premade fans, and tweezers arrive on time and in perfect condition.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number by email. You can follow your lash supply order every step of the way until it arrives at your salon or doorstep.

Do you offer free shipping?

Yes! Orders over $199 AUD qualify for free standard shipping across Australia. Stock up on your favourite premade fans, lash liquids, and lash accessories to unlock free shipping.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 3 days of delivery for defective or damaged items. Because of hygiene reasons, we cannot accept change-of-mind returns on lash adhesives, lash trays, liquids, or tweezers.

How do I request a return?

Email us at merakilashesnbeauty@hotmail.com with your order number and clear photos of the issue. We’ll resolve it quickly so you can get back to lashing.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the product is faulty. We recommend tracked shipping when returning any lash supplies.

📍 Local Pickup (Click & Collect)

Do you offer local pickup?

Yes! Sunshine Coast lash artists can order online and collect from Bli Bli, Sunshine Coast.

Pickup Hours: Mon–Thu (8 AM – 4 PM) | Fri (8 AM – 2 PM)

You’ll receive a unique code for our 24/7 collection box when your order is ready. This means you can grab your lash trays, adhesives, or removers at your convenience.

How long do I have to collect my order?

Please collect within 48 hours. Orders not collected within 5 days may be restocked.

🎁 Discounts & Loyalty Program

Do you offer discounts or promotions?

Yes! Sign up to our newsletter for 10% off your first lash order 💌 and stay updated with our seasonal sales. We regularly run promotions on lash adhesives, premade fans, lash kits, and other must-have supplies.

Can I use multiple discount codes?

No, only one discount code can be applied per order. Choose the best offer for your lash haul!

Do you have a loyalty program?

Yes babe! Join our Club Meraki Rewards program to earn points on every purchase. Points can be redeemed for discounts on lash trays, tweezers, adhesives, removers, and more. Plus, you’ll gain access to exclusive offers, giveaways, and early product launches.

📦 Product & Usage

Are your lash products safe for sensitive eyes?

Yes! All Meraki lash extension products are tested for professional use and are suitable for clients with sensitive eyes. Our lash adhesives are formulated to reduce irritation without compromising retention.

How do I care for lash extensions?

Client aftercare is crucial for lash retention. We recommend:

• ✨ Use a lash cleanser daily
• ✨ Avoid oil-based products near the eye area
• ✨ Don’t rub or pull your extensions
• ✨ Brush lashes gently with a spoolie

Following these steps will ensure lashes look fluffy and last longer between infills.

Are your products cruelty-free & vegan?

Yes! 🐰 All Meraki lash extension supplies are cruelty-free and vegan. We’re proud to support ethical beauty without compromising on performance.

💼 Wholesale & Educators

Do you offer wholesale pricing?

Yes! We provide wholesale lash extension supplies and bulk pricing for salons, lash trainers, and beauty academies. Stock your students or salon team with premade fans, lash adhesives, tweezers, and disposables at exclusive rates. Learn more here.

Do you have an educator program?

Yes 🎓! Our Educator Program offers lash trainers and educators up to 25% off lash supplies, plus perks for students such as starter kits and ongoing discounts. It’s our way of giving back to the lash community.

📞 Customer Support

How can I contact you?

📧 Email: merakilashesnbeauty@hotmail.com
📞 Phone: 0422 642 118
💬 Socials: Instagram | Facebook | TikTok

We’re always here to answer questions about lash extension trays, adhesives, removers, and tools.

What are your customer service hours?

We respond Mon–Fri, 9 AM – 4 PM AEST. During busy sales or launches, please allow a little extra time, but we always aim to respond quickly to support your lash business.

Still got Qs babe? 💕 Contact us anytime — we’re here to help with anything from lash extension supply orders to wholesale enquiries!